Q: What is gold-filled?
A: Gold-filled is an actual layer of gold that is pressure bonded to another metal (usually silver or jeweler's brass). Gold filled is not to be confused with gold plating as filled actually has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant. It does not flake off, rub off or turn colors. E. Shaw Jewels uses only 14/20 gold-filled. Meaning the metal contains 20% 14kt gold. Suitable for sensitive skin
Q: Do any of your sterling silver or gold-filled items come in 14kt or 18kt gold?
A: YES! Many of our designs done in sterling silver or gold-filled can be made in 14kt or 18kt white or yellow gold. Contact us for details at firstname.lastname@example.org or use the form on the Contact Page.
Q: Can you make a product in a different size? Smaller, larger, longer or shorter than you have it listed on your website?
A: YES, absolutely! Email us at email@example.com to get started or use the form on the Contact Page. Also, please include the item link in your email.
Q: How do I place a custom order?
A: Email us at firstname.lastname@example.org to get started or use the form on the Contact Page. If you would like a product we have on our website in a different size or color scheme please include the item link in your email.
Q: How long does it take to complete a custom order?
A: That totally depends on the order. For multiples (4 or more), such as bridesmaids gifts allow 8-10 weeks from initial consultation to finished product. For fine jewelry allow 8 weeks from initial consultation to finished product. All other custom orders in sterling silver or 14-kt gold filled may be completed within 3-4 weeks. If you are in a time crunch please let us know! We will make your project a priority and will be happy to help with your jewelry needs.
Q: What is your return policy?
A: We do hope that you are happy with your purchase from E. Shaw Jewels but if something is not quite right we would be happy to fix it for you! Items may be returned, unworn in their original condition with original packaging and tags within 30 days for the original paid price minus shipping charges. Items may be exchanged, unworn in their original condition with original packaging and tags within 30 days for the original paid price minus shipping charges. Items returned after 30 days will receive store credit minus shipping charges. Custom jewelry may not be returned for any reason. Email us at email@example.com to start your return.